Returns & Refunds Policy
At Poundstretcher, we want you to be delighted with your purchase, which is why we offer a straightforward 28-day return policy for most items. If you change your mind, simply return the product in its original packaging with a valid receipt for a full refund or exchange.
Check Eligibility
Ensure your item is in its original, unopened condition and that you have your proof of purchase within 28 days of the transaction.
Visit Your Local Store
Bring the item and your receipt to any Poundstretcher branch; our in-store team is unable to process online returns via post.
Present Proof of Purchase
Show your till receipt or order confirmation to a member of staff at the customer service desk to initiate the return process.
Receive Your Refund
Once approved, your refund will be processed immediately to your original payment method, though bank processing times may vary.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing